Privacy Policy

SUSTANINE KEY SOLUTIONS PRIVATE LIMITED

1. Background

1.1. This document (“Privacy Policy”) is an electronic record in terms of:

(i) The Information Technology Act, 2000;
(ii) The rules framed thereunder as applicable; and
(iii) The amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000.

1.2. This Privacy Policy is published in accordance with the provisions of the Information Technology Act, 2000, and the rules made thereunder, which require publishing the rules and regulations, privacy policy, and terms of use for access or usage of our website.

1.3. The website is owned, registered, and operated by Sustanine Key Solutions Private Limited (the “Company”), a company registered under the provisions of the Companies Act, 2013, with its registered office in Karnataka, India.

1.4. This Privacy Policy covers:

(i) The personal information collected from the users through the website.
(ii) The purpose, means, and modes of usage of such information.
(iii) How and to whom such collected information will be disclosed.

1.5. For the purpose of this Privacy Policy:

“You,” “your,” or “user” shall mean any natural or legal person who accesses or uses the website.
“We,” “us,” “our” shall mean the Company.

1.6. We reserve the right to make changes to this Privacy Policy at any time. Any such modifications will become effective immediately upon posting to the website. Your continued use of the website and/or services constitutes your agreement to such modifications.

2. Personal Information That We Collect

2.1. Personal Information that is collected while you use the website includes:

Name
Phone number
Email address
Organization name

2.2. This information is collected through our inquiry forms or contact forms. You hereby agree and acknowledge that you provide this information at your own free will.

3. How We Use The Information

We will use the information collected for the following purposes:

Name: Used to identify you, customize your experience, and personalize communications.
Email Address & Phone Number: Used for communication, service-related updates, responding to inquiries, and outreach.
Feedback & Website Improvement: We may request feedback to enhance our website and services. Users can choose not to provide this information.

4. Disclosure of Information

4.1. We do not sell, trade, rent, or disclose your Personal Information to third parties. However, in certain circumstances, information may be disclosed:

If legally obligated to do so by government authorities or law enforcement agencies.
In case of security breaches or unauthorized access attempts.
If required for a merger, acquisition, or sale of assets, wherein personal data may be transferred.

4.2. We reserve the right to disclose Personal Information if required under applicable law, judicial proceedings, court orders, or legal processes.

5. Opt-Out Option

5.1. Users may opt out of receiving communications from us. If you wish to remove your contact details from our database, please email us at:
📧 connect@sustanine.com

6. Information Retention

6.1. We retain Personal Information for as long as you avail services through the website and for a reasonable time thereafter.

7. Cookie Policy

7.1. Our website uses cookies (small data files stored on your device) for improving the user experience.

Types of Cookies We Use

Session Cookies: Expire when you close your browser.
Persistent Cookies: Remain on your device for a set period or until deleted.
Necessary Cookies: Essential for the website’s functionality.
Preference Cookies: Store user preferences for enhanced browsing.
Analytics Cookies: Help track website traffic and usage patterns.

7.2. Most web browsers allow you to control cookies via settings. However, disabling cookies may impact user experience.

7.3. We do not sell, rent, or share cookie-based information with third parties.

8. Security Procedures

8.1. We implement industry-standard security measures to safeguard personal data. However, absolute security cannot be guaranteed.

9. Limitation of Liability

9.1. We shall not be liable for any direct, indirect, special, incidental, or consequential damages arising from the use of our website.

10. Governing Law & Jurisdiction

10.1. This Privacy Policy shall be governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of Karnataka courts.

11. Grievance Officer

For any privacy-related concerns, contact our team at:
📧 connect@sustanine.com

📅 Last Modified: April 2025